Credit unions have an advantage over other lenders when it comes to retention. But
to keep members happy over the long term, you need to meet them wherever they
- How digital servicing tools have moved from optional to necessary.
- How those tools have evolved to become more personal.
- The importance of meeting members, specifically Millennials and Gen Z,
where they are.
- Security is the most essential puzzle piece.
Listen in as Jennifer Linamen of Black Knight discusses ways credit unions can use digital servicing tools to deepen and prolong member relationships.