Improving Member Retention with a Better Digital Experience

Credit unions have an advantage over other lenders when it comes to retention. But
to keep members happy over the long term, you need to meet them wherever they
are.

Topics include:

  • How digital servicing tools have moved from optional to necessary.
  • How those tools have evolved to become more personal.
  • The importance of meeting members, specifically Millennials and Gen Z,
    where they are.
  • Security is the most essential puzzle piece.

Listen in as Jennifer Linamen of Black Knight discusses ways credit unions can use digital servicing tools to deepen and prolong member relationships.

https://www.podbean.com/ew/pb-vv4p6-12468da

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