CO-OP Financial Services is announcing MyCO-OP, a new client portal that will provide credit unions with secure, universal access to CO-OP applications through a single, highly intuitive user interface.
“As the launching point for all things CO-OP, MyCO-OP will dramatically simplify the way our clients access and use our applications,” said Todd Clark, President/CEO of CO-OP Financial Services. “With MyCO-OP, our clients can access all CO-OP tools and programs with just one username and password. MyCO-OP will make serving members fast, efficient and secure – achieving a key initiative within our digital transformation strategy and tightly integrating the entire enterprise.”
In terms of the efficiency gains of using MyCO-OP by clients, CO-OP’s internal testing indicates that a credit union with 25 users will save a total of 450 employee hours per year. This is 450 hours that a credit union will be able to apply to many other essential purposes, particularly member service. “MyCO-OP makes things easier for our staff and the multi-factor authentication is great,” said Michelle Spencer, Electronic Services Manager of Genisys Credit Union of Auburn Hills, Michigan (www.genisyscu.org), a beta tester of MyCO-OP.
Combining Security and Simplicity
Using the latest in multi-factor authentication and Identity as a Service (IDaaS) security features, MyCO-OP is 2018 PCI 3.2-compliant, meeting the industry’s most stringent requirements for securing member accounts and data. Once authenticated by the system, clients can view all CO-OP applications in one screen for optimum convenience. Launching an application is as simple as clicking on its icon.
While MyCO-OP will be enhanced over time, the newly launched portal will provide seamless utility to users and an integrated development platform for all CO-OP applications going forward.
Ultimately, MyCO-OP will evolve to include new reporting features (piloting with clients already underway), business intelligence tools, extended integration with credit union systems and data, and other advanced features designed to give credit union employees the functionality they need right at their fingertips.
“Credit unions are working hard to transform themselves for the digital era,” said Clark. “Speed is essential to making this happen. By simplifying our many tools, systems and processes into a single, powerful ecosystem, we’re helping our clients better serve members by meeting and exceeding their expectations as digital consumers.”
For more information, visit www.co-opfs.org.
About CO-OP Financial Services
CO-OP Financial Services is a payments and financial technology company whose mission is ensuring the success of the credit union movement. CO-OP payments solutions, engagement services and strategic counsel help credit unions optimize member experiences to consistently provide seamless, personalized multi-channel offerings, while delivering secure, sophisticated fraud mitigation service. For more information, visit www.co-opfs.org.