In my thirty years of forming credit union collaborations, I have come to see common lessons, especially in multiply owned CUSOs providing one or more back office operational services. I examine twelve of those lessons in these types of CUSOs. (more…)
Hotel reservations and early-bird registration is now open for the 2018 NACUSO Network Conference! Visit our conference website at http://www.nacusonetwork.com to book and for more information.
NACUSO is bringing a credit union “shark tank” experience of the five (5) best ideas in the marketplace for credit unions and/or CUSOs during our Annual NACUSO Network Conference in Anaheim, California in April 16-19, 2018.
We are now accepting submissions for the ideas that will best help a credit union/CUSO improve earnings, enhance their member service, deliver new products and/or services to their members and/or improve delivery channels to their members. (more…)
Jacada Ltd. (OTCQB: JCDAF), a leading global provider of solutions designed to automate customer service interactions, reduce the size of contact centers and improve the customer experience, announced today it has signed a material deal with PSCU. Jacada will provide a comprehensive unified agent desktop, desktop automation and agent guidance solution in support of PSCU’s nearly 900 Owner credit unions. The project, which includes a suite of Assisted Service contact center solutions from Jacada, will be utilized by hundreds of contact center agents in four PSCU locations across the country. (more…)
eDOC Innovations CEO, Bret Weekes, was in the nation’s capital last week meeting with Vermont Senator and former Democratic Presidential Candidate, Bernie Sanders, alongside colleagues from the Association of Vermont Credit Unions. The meeting took place during CUNA’s annual Governmental Affairs Conference. (more…)